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A satisfaction survey is an empirical study to determine the degree of satisfaction of the respondent. It is the most economical and efficient method of obtaining information from customers. Satisfaction surveys are used to make decisions based on quantitative information obtained through a questionnaire.
How To Do Online Customer Satisfaction Surveys?
With QuestionPro software, doing satisfaction surveys will be very easy since, in addition to having very useful logic, we have templates for free customer satisfaction surveys that can help you reduce design time, in addition to giving you ideas for new questions that you don’t know. They had happened to you.
When you use a satisfaction survey template you have the assurance of doing the right thing, since the templates were designed by experts and are essential to measuring the level of customer satisfaction.
Before doing a satisfaction survey, make sure you know what your goals are to know exactly what to do with the results you get.
Objectives Of a Satisfaction Survey
A satisfaction survey must be used to make decisions in the short, medium and long term. These are the main objectives of a satisfaction survey:
- Know exactly what you need to improve.
- Know what your brand customers think.
- Know what are the points that your customers like most.
- Understand the needs of customers.
- Know what you can do to retain customers.
- Know if you are doing the right thing with certain strategies.
- Extend customer expectations.
Best Online Surveys
Tell the Bell
Tell Taco Bell about your visit to one of its restaurants and help them to know what their expectations are regarding their service and their food, also make any suggestions for improvement. Participate in the survey in English or Spanish and you can win a $ 500 grand prize or an iPad.
Complete the TelltheBell survey by visiting www.tellthebell.com and filling in the store number that appears on your purchase receipt. Taco Bell appreciates your sincere opinion and in gratitude for taking the time to give your opinion, will enter the weekly raffle to win an iPad or $ 500.
SurveyGizmo is similar to SurveyMonkey in terms of the invitation to respondents and customization possibilities. But what sets this online survey software apart is that it is more attractive in terms of the look and feel of the survey. It also offers almost 100 different types of questions that can be customized to suit the user. In addition, users can set up their own surveys quickly and easily.
PollDaddy is online survey software that allows users to conduct surveys in two different ways: embedding surveys on your website or inviting respondents via email. Once the data is collected, filters can be created to analyze and use in reports. This is done by exporting raw data to programs such as Excel, PDF, CSV, Google Docs and XML. The results of these surveys can be seen in real-time.